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Help Centre

Frequently Asked Questions (FAQs)

About our Products

Are all your products certified organic and what does that mean?

What are the benefits of chocolate being organic?

What is the difference between 'bean to bar' and 'tree to bar' chocolate?

What does the different percentage of cacao content mean?

Do you have any sugar-free products?

Are your products suitable for vegans and vegetarians?

Are your products suitable for those with dietary requirements or allergies?

Why does the packaging state ‘may contain traces of milk, nuts or peanuts‘?

Are your products certified kosher?

What is raw chocolate?

Are your products fair trade?

Are your products environmentally friendly?

Why are your chocolates more expensive than regular chocolate?

Is Pacari a 'not for profit' organisation?

Who owns Pacari Chocolate?

Shipping & Delivery

What payment methods do you accept?

What is the cost of shipping?

Do I have to pay a customs charge?